Frequently Asked Questions
Where do you ship?
We currently ship within Canada and the US. Additional regions may be added in the future.
How long does shipping take?
Orders typically arrive within 3–7 business days. However, it may take longer depending on your location. You will receive tracking information once your order has shipped.
What currency are your prices in?
All prices are in Canadian dollars.
Are your products suitable for sensitive skin?
Our formulas are crafted with gentle, high-quality ingredients. However, we recommend performing a patch test before full use, especially if you have sensitive skin.
Are Xiliphi products 100% natural?
While many of our ingredients are naturally derived, we also incorporate carefully selected, skin-safe ingredients to ensure stability, safety, and performance. Every formula is designed with balance and intention.
Are your products tested on animals?
No. Xiliphi does not test on animals.
What is your return policy?
If you are not satisfied with your purchase, please contact us within 14 days of delivery and we will work to resolve the issue. Please see our Returns Policy for full details.
How can I contact you?
For general inquiries, you may use our contact form.