Privacy Policy

At Xiliphi, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase. Xiliphi operates this store and website, including all related information, content, features, tools, products and services (the "Services"). The Services are powered by Shopify.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read and understood this Privacy Policy. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Information We Collect

When you interact with our website, we may collect the following categories of personal information:

• Contact details including your name, address, billing address, shipping address, phone number, and email address
• Payment information processed securely through trusted third-party providers — we do not store full credit card details on our servers
• Account information including your username, password, security questions, preferences and settings
• Order and transaction details including items you view, add to your cart, purchase, return, or exchange, and your purchase history
• Communications with us including the information you include when contacting us for customer support
• Device and usage information including your IP address, browser type, pages visited, and how you interact with the Services

We may collect this information directly from you, automatically through the Services (including cookies and similar technologies), from our service providers, or from partners and other third parties.

How We Use Your Information

We use your personal information to:

• Process and fulfill your orders, including arranging shipping and handling returns
• Provide customer support and respond to your inquiries
• Maintain and improve our website and Services
• Send order confirmations, shipping updates, and account notifications
• Send marketing and promotional communications by email (you may opt out at any time)
• Detect and prevent fraud, ensure payment security, and protect our Services
• Comply with applicable legal obligations

We do not sell your personal information.

Payment Processing

Payments are processed securely through trusted third-party providers. We do not store full credit card or financial account details on our servers.

Cookies & Analytics

Our website may use cookies and analytics tools to understand how visitors interact with our site and to improve performance and user experience. You can adjust your browser settings to decline cookies if you prefer.

How We Share Your Information

We may share your personal information in the following circumstances:

• Service providers: With vendors who perform services on our behalf, such as payment processors, shipping partners (including Canada Post and UPS), IT management, data analytics, and cloud storage — solely to fulfill your order or operate our Services
• Business and marketing partners: To support personalized advertising based on your online activity, where permitted by law
• Shopify: As our hosting and commerce platform, Shopify collects and processes personal information about your use of the Services. Information you submit may be shared with Shopify and transmitted to third parties in countries other than where you reside. Learn more at the Shopify Consumer Privacy Policy
• Legal and safety purposes: To comply with applicable law, respond to legal process, or enforce our terms and policies
• Business transactions: In connection with a merger, acquisition, or similar event

Email Marketing — Klaviyo

We use Klaviyo to manage our email marketing communications. If you subscribe to our mailing list, your email address and certain browsing and purchase behavior may be collected and processed by Klaviyo to help us send you relevant communications. Klaviyo processes this data in accordance with their own privacy policy. You may unsubscribe at any time using the link in any email we send, or by contacting us directly.

Product Reviews — Judge.me

We use Judge.me to collect and display product reviews. When you submit a review, your name, email address, and review content are collected and processed by Judge.me. Reviews may be displayed publicly on our website. Judge.me processes this data in accordance with their own privacy policy.

Relationship with Shopify

The Services are hosted by Shopify. To help protect, grow, and improve our business, we use certain Shopify features that incorporate data from your interactions with our store and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information for those purposes. You can exercise your rights over that data via the Shopify Privacy Portal.

Children's Data

The Services are not intended for use by children under the age of majority. We do not knowingly collect personal information from minors. If you believe a child has provided us with their personal information, please contact us and we will delete it.

Data Security

We take reasonable security measures to protect your personal information. However, no method of online transmission is completely secure. We recommend that you do not use unsecure channels to communicate sensitive information to us, and that you keep your account credentials private.

Data Retention

How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide Services, comply with legal obligations, resolve disputes, or enforce applicable policies.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their policies independently.

Your Rights

Depending on where you live, you may have some or all of the following rights regarding your personal information:

• Access / Know: Request access to personal information we hold about you
• Delete: Request deletion of your personal information
• Correct: Request correction of inaccurate information
• Portability: Receive a copy of your data and request transfer to a third party
• Opt out of targeted advertising: Opt out of the sale or sharing of your personal information for targeted advertising purposes
• Manage communication preferences: Opt out of promotional emails at any time using the unsubscribe link in any email we send

To exercise any of these rights, please contact us using our contact form. We will not discriminate against you for exercising your rights. We may need to verify your identity before processing your request.

International Transfers

Your personal information may be transferred, stored, and processed outside the country where you reside. Where required, we rely on recognized transfer mechanisms such as Standard Contractual Clauses to protect your data.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this website and update the "Last updated" date. We will provide notice as required by applicable law.

Contact Us

If you have any questions about this Privacy Policy or would like to exercise any of your rights, please contact us using our contact form.